Update my details

Ask the office to correct your member record, or to help you get back into your account. Nothing is changed automatically — we confirm who you are first.

Before you start.
You can change your phone, email, address and next of kin yourself at any time — just sign in and open My Profile. Your name, ID number and date of birth can only be changed by the office, because they are identity details. That is what this form is for.

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What do you need?

Update my information Correct something recorded against your membership. Login / password help You cannot sign in, or your login email is wrong.

Confirm who you are

Give these as the SACCO holds them today, so we can find your record.

Full name *

Employee number

Your payroll employee number, if you know it.

National ID number *

Date of birth *

Phone number *

We will contact you on this number.

Email address

What should be updated? *

Tick everything that applies.

Full name ID number Date of birth Phone number Email address Postal / physical address Next of kin Login email or password

New details

Fill in only what is changing — leave the rest blank.

Correct full name

Correct ID number

New phone number

New email address

New postal / physical address

Next of kin name

Next of kin phone

Anything else the office should know

I confirm the information I have given is true and correct, and I understand the office may ask to see my national ID before any change is made.

Contact the office instead

Your details are used only to verify your membership and action this request. See our privacy notice.

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